How can we help?
FAQ

FAQ

CAN I ADD ITEMS TO MY ORDER?

Once an order has been placed, we start working very quickly to fulfill it and therefore cannot make changes once the order is placed.

CAN I CANCEL MY ORDER?

Often we start fulfilling your order within 30 minutes of receiving the Order Confirmation.  

If you need to cancel your order, use our [Contact Us] form and we will do our best to process before shipping.

If cancelation is no longer possible, unwanted items would need to be returned per our Returns Policy.

IS YOUR ONLINE SHOP SECURE?

We use Shopify’s fully hosted platform, trusted by over 1,000,000 merchants worldwide. Shopify takes PCI compliance seriously and requires all store owners to employ industry best-practices for security, including site-wide SSL.

HOW CAN I BECOME AN INFLUENCER FOR YOUR BRAND?

We love our influencers! To become an influencer, please send your media kit to collab@draecollection.com

DO YOU OFFER PAYMENT PLANS?

YES! We now offer Sezzle. You can learn more on How Sezzle Works Here.

ANY FURTHER QUESTIONS?

If you have any further questions, contact us through our contact page or email us atinfo@draecollection.comWe will be happy to assist you.